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Craftmark Pilot-ready prototype

FOR BUYERS

Pilot-ready prototype

Buy custom-made products with more confidence.

Craftmark helps buyers inspect the maker, materials, warranty, delivery terms, and evidence level before making a cross-border custom purchase.

Request a pilot invitation View the demo passport

Craftmark passports are voluntary product and custom-order information records. They do not currently constitute statutory ESPR compliance, independent certification or a guarantee of transaction outcome.

Available in the prototype

Working end-to-end flows demonstrated with private or illustrative data.

01

Discover European makers

Browse public maker profiles, product passports, workshop locations, and craft categories without exposing private contact data.

02

Save makers and products

Keep a shortlist of workshops and product templates while comparing materials, delivery fit, and evidence context.

03

Request custom quotes

Send structured quote requests with desired dimensions, materials, delivery country, timeline, and budget range.

04

Understand claim evidence levels

Distinguish self-declared claims from document-provided, platform-reviewed, and independent third-party evidence.

05

Track shared custom order passports

Follow the buyer-facing record for specs, milestones, delivery terms, warranty, care, and repair instructions.

06

Leave buyer reviews after delivery

Add feedback after a delivered order so future buyers can understand the completed experience.

BEFORE YOU COMMIT

What to check before you send a deposit for custom furniture

Commissioning a one-off piece from a workshop in another country means paying before the piece exists. Craftmark does not remove that risk and does not hold your money. What it does is put the information you need to judge the risk in one structured place. Here is what to read, in order.

1. Who is the workshop, and is that checkable?

A maker profile shows the trading name, the country and city of the workshop, and the craft categories they work in. Where a company registry entry has been recorded, the profile shows what was checked and when. A profile with no registry record is not a warning sign on its own, but it means you are relying on the maker's own statement.

2. What is documented, and what is only stated?

Every claim on a Craftmark page carries an evidence level. A self-declared claim is the maker's word. A document-provided claim means a supporting file was uploaded. A platform-reviewed claim means someone at Craftmark looked at that file. An independently certified claim points to a third party. Read the level, not just the claim.

3. Is the specification precise enough to hold someone to?

A product passport records typical materials, dimensions, available finishes, country of production, and lead time. For a commissioned piece, the custom order passport records the agreed version of all of those. Vague dimensions and unnamed timber species are the most common source of disputes about bespoke work.

4. What happens after delivery?

Warranty summary, repairability notes, and care instructions belong on the record before you pay, not in an email afterwards. A workshop that has written down how a finish is repaired in ten years has thought about the piece lasting that long.

5. Know what Craftmark does not do

Craftmark is not a certification body, an escrow service, or an insurer. It does not process payments, does not vouch for a transaction outcome, and cannot verify a claim it has no document for. It records what was stated, what was shown, and who reviewed it. The buying decision stays yours.

Evidence levels are defined in full, including what a review does not cover, on the verification methodology page: Verification methodology

Keep exploring Craftmark

Every part of the platform is documented in the open, so you can read how evidence is recorded before deciding whether to take part.

  • For makers

    See what a workshop can publish: product passports, custom order records, and evidence-backed claims.

  • Verification methodology

    Read what each evidence level means, who reviewed it, and what a review does not cover.

  • Platform introduction

    A longer walkthrough of how the pilot works for makers, buyers, and reviewers.

  • Demo passport

    Open a clearly labelled fictional passport to see the buyer-facing record end to end.

  • About Craftmark

    Who builds Craftmark, what it does, and the limits it states openly.

  • Contact

    Ask about the maker pilot, report incorrect public information, or reach the security contact.